.

If your Hej is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Hej with photo proof within 48 hours of delivery. In the case that a Hej does not adhere well to a case or phone, you may be eligible for a replacement Hej device, not a refund.

If you are having trouble activating your Hej or popping to compatible phones and you would like to request a refund or replacement, please contact our team at Team@gohej.com. Typically, all issues can be resolved with some helpful tips from the team!

If you have successfully activated your Hej and are experiencing issues popping to a compatible device after you’ve contacted team@gohej.com, you may be eligible for a refund. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days