Refund Policy

This Refund Policy describes how we manage refunds.


We do not take returns. To be eligible for a refund, we require a receipt or proof of purchase in the form of an order number and your order must have not been delivered per carrier tracking info.

Refunds (if applicable)

If your Hej is scratched or damaged, you may be eligible for a replacement. We offer replacements for damaged Hej with photo proof within 48 hours of delivery. In the case that a Hej does not adhere well to a case or phone, you may be eligible for a replacement Hej device, not a refund.

If you are having trouble activating your Hej or popping to compatible phones and you would like to request a refund or replacement, please contact our team at Team@gohej.com. Typically, all issues can be resolved with some helpful tips from the team!

If you have successfully activated your Hej and are experiencing issues popping to a compatible device after you’ve contacted team@gohej.com, you may be eligible for a refund. Once approved for a refund, we will send you an email notifying you that we have refunded your purchase. Your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-4 days